Refund policy

At Nishara's, we take pride in offering premium handcrafted wooden décor made by skilled artisans. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. Since our products are handcrafted using natural wood, slight variations in color, grain, texture, and finish are a natural part of the craftsmanship and are not considered defects.

Returns

We accept return requests only under the following circumstances:

You received a damaged product.
You received the wrong product.
You received a product with a verified manufacturing defect.

To be eligible for a return:

The request must be raised within 7 days of receiving your order.
The product must be unused, uninstalled, and in its original condition.
The product must be returned in its original packaging along with all accessories, tags, and invoice.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery by emailing support@nishaaras.com.

Your request must include:

Order Number
Clear photographs of the product
Photographs of the outer packaging
A complete unboxing video recorded from the moment the sealed package is opened until the product is fully visible

Claims for transit damage may not be approved without an unboxing video.

Non-Returnable Items

The following products are not eligible for return or refund:

Customized or personalized products
Products showing signs of use, damage, or alteration after delivery
Products returned without original packaging or accessories
Return requests submitted after the 7-day return period
Minor variations in wood grain, color, texture, or finish, as these are natural characteristics of handcrafted wooden products

Return Process

Email your return request to support@nishaaras.com with all required details.
Our team will review your request within 2–3 business days.
If approved, we will arrange a pickup where service is available. If pickup is unavailable, you may be asked to ship the product to our return address.
Once the returned product is received and passes our quality inspection, your refund or replacement will be processed.

Refunds

After your returned product has been inspected and approved:

Refunds will be processed within 5–7 business days.
The refund will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take an additional 3–10 business days for the amount to reflect in your account.

If your order was paid using Cash on Delivery (COD), our team will contact you to collect your bank account details for processing the refund.

Shipping Charges

If the return is due to a damaged, defective, or incorrect product, Nishara's will bear the return shipping cost.
Original shipping charges (if any) are non-refundable unless the error was on our part.
If a return is approved for reasons other than our error, any applicable return shipping charges may be deducted from the refund.

Order Cancellation

Orders can be cancelled before they are dispatched for a full refund.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if your order meets our return eligibility criteria.

Quality Assurance

Every Nishara's product is handcrafted by skilled artisans using natural wood. Variations in wood grain, texture, knots, finish, or color are unique features of handmade products and enhance their authenticity. These natural variations are not considered defects and are not eligible for return or refund.